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"Just over a week ago I stayed for the first time at your hotel. I had not been to Sydney for 20 years and didn't know what to expect. I certainly did not expect a world class hotel with the exceptional staff that you have. I was in town for a police board conference and the "main" hotel the conference used was full. I was disappointed at first not being in that hotel but from the moment I checked into the Cambridge Suites I knew I was much better off. Your staff was quick, friendly and very helpful. I had no idea how to get to the convention centre and your staff very quickly had a map for me and gave me useable directions . The room was immaculate and as a Town Councillor I have been in many hotel rooms. Like I said, world class. Perhaps I was spoiled a bit being on the 7th floor but it was amazing and the breakfast was perfect and I must say a great idea to include with those rooms. I am returning this Friday with my wife and I am thrilled that we will be staying at your hotel. It is far too often that good service goes without recognition and so I wanted to simply inform you that you have a great hotel with great people on staff and I will make sure that the people who make plans for political conferences in Sydney are aware that people should not be disappointed if they can't get in down the street because they are sure to enjoy their stay more at the Cambridge Suites.
Kindest Regards"
D. Mitchell
Town Councillor, Town of Bridgewater
"I wanted to take this opportunity to write you and compliment you and your staff. I recently statyed at the hotel in one of the renovated rooms. I was very impressed with the décor and quality of changes. Thank you for thinking of we travellers when you were doing your renovations.
Of even greater importance is the quality of your staff. I have been staying at your hotel from time to time for the past few years. Without exception all staff have been friendly and helpful. They genuinely wanted to make one's stay a good as it can be.
I would particularly draw your attention to Shirley and Heather. They are very real assets to the hotel. Nothing is too much trouble for them.
I look forward to many more years of being a guest in your hotel."
D. Bright
Boyne Clarke
"On behalf of all of us at the Worker's Compensation Board, I wish to extend sincere congratulations on your recent win during our inaugural Mainstay Awards.
Winning the Employer Safety Champion award demonstrates your leadership and commitment to making Cambridge Suites Hotel, Sydney a safe place to work. Research proves that a safety culture begins with management, and it is evident that the leaders of Cambridge Suites take workplace safety to heart. Clearly, you have gone the extra mile to create programs and put in place supports that ensure workers go home to their families at the end of each work day.
Once again, congratulations. It is through the commitment like that shown by you and your employees that the much-needed change in this province's safety culture will one day be realized."
N. MacCready-Williams
Workers' Compensation Board of NS
"On behalf of the Cape Breton Partnership, we would like to congratulate you once again on being selected as one of Atlantic Canada's 25 best places to work!
In today's tough economic times, it is important to identify new and innovative ways to recruit and retain employees. The Cambridge Suites Sydney certainly understands and demonstrates this through a continuing commitment to building a welcoming and nurturing environment for all of its staff. This is an ongoing trend for the Cambridge Suites Sydney, this year making the 12th spot ranking in Progress Magazine's annual listing of Atlantic Canada's 25 best places to work.
With a commitment to building a strong and prosperous Cape Breton, the Partnership values the vision and enthusiasm of businesses like yours. Your tremendous accomplishment shows determination and resolve at an opportune time when Cape Breton is focused on building future success and opportunity.
The Cape Breton Partnership commends you on your achievements and wishes you continued success in the future."
K. MacDonald
Cape Breton Partership
"In a few days I will be leaving Sydney and returning home after an almost 2 month stay. Before I do that I wanted to take a moment to compliment the staff at Cambridge Suites Hotel where I have been staying the entire time.
I have had a wonderful time in Sydney and I owe it all to the folks at this hotel. While I have not had a single staff member that I would not hire to work for me I would like to call out the following folks who have really been outstanding.
In no particular order:
Eileen – Who always has a friendly word on my way in or out
Shauna – Guardian of the Club Room and bartender extraordinaire
Kathleen – Who introduced me to her friends when she bumped into me out one evening
Gina – Who made sure I had cake on my birthday
Shannon – For the Buckley’s and for making the Steak and Eggs happen.
Doug – For watching over me in the evenings
Natalie – For chatting with me in the afternoons when I get back from work
Heather – For extending an excellent rate to all the Microsoft staff at the hotel
John, Bob and Mike – For keeping a light on in the night and guiding me to bed
Ronny, Roger and Carl – For making sure the room was comfortable and working in every way possible
Bernadette and Jennifer – For turning down the bed and filling up the water supply
I would also like to express a huge thank you to the entire cleaning staff in the afternoon. I’m afraid I haven’t been able to collect any names but I know what an awesome job they’ve been doing because I know what a messy Marvin I am and my room has remained spotless and wonderful every day.
I’ve stayed in many hotels and this one is easily my favorite!"
A. Walp
Microsoft
"I have been staying with you since the end of February and I wanted to take a moment to acknowledge some of the staff members that have made my lengthy stay a positive experience.
I’m sorry to say that I don’t know all of the names of the individuals who’ve been so good to me, but hopefully you’ll know of who it is I’m speaking.
At the front desk, the girls (and Doug & John) are great!!! They always have a hello for me when I walk in the door. They know who I am and will tell me if I have a package & look after me, and will later ask about any concerns that I may have mentioned.
The cleaning staff are wonderful. I always have a smile on my face after Wendy leaves. Anne is also a simply lovely person.
Last, but not least is Bobby. He has been amazingly good to me. Each week I’ve had to store a tremendous amount of work in the storage room. Bobby has made sure that my things are in my room and also takes the time to bring in an extra table and set up my printer! I can’t tell you how much that means to me after the journey here.
I’d really like to thank you and your staff for making my stay such a pleasure."
C. Cipryk
Aliant
"Thank you so much to all of you who helped so much to make your “Hotel” into our “Home”. The quiet efficiency and friendliness of the staff is a tribute to your Michele as General Manager.
The meals were excellent, the staff at Trio are exceptional – special thanks to Margie, Donna Marie, Shannon – we feel as though we have made new friends!
And, of course, we must mention our “Annie” – (if only we could take her with us) – She really is special, and she made us feel special.
We are mentioning a few of the people who we got to know a letter better, but the entire staff deserves credit – they are so devoted; again, Michele that has to come back to you. You need good management in any business, and the Sydney Cambridge Suites has that!
All we can say is “Thank you” to all of you who have kept us warm, cozy and well fed so many long winter days and nights.
Thank you so much."
D. & B. Robello
"I wanted to drop you a note to say how much we enjoyed our stay at your hotel earlier this month. Players, coach and parents were very happy with the way things were organized (thanks to you!!!). The rooms were huge and very comfortable, the meeting room provided on Sunday morning, along with tv/vcr, was perfect and the continental breakfast was just what the boys needed for game day.
As you know, several Halifax teams must travel to Cape Breton each summer for soccer games. I will be spreading the word about our stay with you and hope it brings you even more business.
Thanks again for all your help."
G. Hartlen
Halifax, NS
"I do a lot of traveling for business and pleasure and have never experienced a more positive stay at a hotel. Your warm, professional staff was a key part of my positive experience. My stay was for 2 weeks which flew by in part by the clean, welcoming accommodations at Cambridge Suites.
During my stay I frequented Trio and the food was great and the service was exceptional compared to other eateries in Sydney. I also utilized the gym facility which met my cardio needs and the view was nice. Each day my room was serviced via top notch maids. I also had the opportunity to use the laundry facilities which was a great plus rather than going to a laundry mat.
Once again, my overall experience was great and I’m planning on returning in July on another business trip. I will spread the word to my other colleagues regarding a stay at Cambridge Suites is a must.
Please let your staff know that I was VERY impressed with their professionalism and warmth!"
M.A. Batal
Mass.
"A letter to say what a pleasure it is for me to stay here each month. I have traveled all over the world but have never in my life met friendlier, more professional people. When you walk through the doors you are always made to feel welcome, which for me after a very long day on the road feels wonderful.
The front desk staff take care of all my needs and have such warmth, we soon discover we have families, interests and we are all just people doing our jobs and earning out keep. A special thank you to Heather and Shannon in front desk and reservations, they are such sweet and lovely ladies. The rest of the front staff are so very impressive as well!
The service in the dining room is second to none and your food quality is excellent, always delicious. I usually order room service, and last evening when I discovered I had left some of my things back home the dining room server brought a basket full of goodies to my room. Another example of your hospitality and warmth. Joan your gals are the best!!
I cannot finish this without mentioning your room attendants, they work so hard everyday and yet are always happy, helpful and pleasant. I have the turndown service at night and all the little extras that make staying here so nice. I wanted to write this instead of an email so you would realize just how great you all are.
I would never dream of staying anywhere else!
Thank you so very much."
N. Johnston
Bedford, NS
"For the past five years, on every visit we have been accommodated at the Cambridge Suites. My wife and I have thoroughly enjoyed the hospitality and comfort of the hotel. Over that time frame many of the staff have become almost extended family-Wendy and Chrissy in Housekeeping Services; Bev, Margie, Paula and Shauna in Goodies. On this last visit all previous visits were trumped by the efforts of Eileen and staff at the front desk.
We arrived on June 14th, only to find through a misunderstanding that we did not have a reservation confirmed until June 15th. The hotel was fully booked. The front desk contacted a competitor and found us a room for the night. As if this was not enough, they ensured that a room was available for us the following morning prior to normal check-in time. Needless to say we were overwhelmed by the hotel’s hospitality when we were presented with a gift basket in a room on the Gold Floor!
Hopefully we will be back for a more informal visit in the future and will certainly stay at the Suites. In any event we will always cherish our memories of our times at the Cambridge Suites, the wonderful staff, the superb cuisine of Goodies, the views of the harbour in all seasons and the strolls along the boardwalk.
I am confident that you and your staff will continue to provide the same services to all clients as you have for us. Keep up the great hospitality and friendship you provide."
R.G. Martin, MD
Startford, ON
"Difficult circumstances brought my colleagues and me to Sydney. Ending each day at your hotel was always a welcomed escape. I cannot express how wonderfully I have been treated and will never forget the hospitality that you have shown to me over the last five months. I’ll always think of your hotel as my “summer house” for 2004 and I will never forget the friends and acquaintances that I’ve made here.
A special thanks to Dawn, Doug, Eileen, Janice, Jolene, Kathy, and Natalie. I refuse to think of you as staff; I will always consider you friends.
Thank you for everything."
S. E. Cheeseman
Aliant Telecom Inc., Saint John, NB
"When my colleague and I arrived on Tuesday morning after what had been, for me, a 27 hour journey from Boston, we surely appeared to the young lady at the front desk to be worthy of a second look. We were rather tiered and disheveled and altogether a bit short with the world at large but Heather put us at ease immediately and she made our checkin quick and efficient and this was no easy task in general (though for Heather, I imagine that it is routine). We were very, very happy with her help and her guidance and given how we had been feeling we could not have been happier at that moment. First contacts can be so important in customer service and Heather did an extraordinary job. Not only that day but in the next day or two when we spoke to her again.
We worked odd hours that week and so we ate in the hotel more than we would normally have done and I am proud to say that I have often been told that the best food in Sydney is served at Goodies, your hotel restaurant, and I am happy to say that we all agree that that is true. In addition, one member of your dining room staff stood out for her excellent service on several night and her name is Paula (this is no slight regard to your staff as they were all excellent). Paula was professionalism herself on every evening and her dining suggestions were taken to heart at every opportunity. The meals were excellent as was her company. You deserve you reputation wholeheartedly.
And lastly but not least, we were very much impressed with Shauna with her friendly, courteous and knowledgeable service. She is exactly the right person in the right position and she made our evening an extraordinary experience. And this was before she was able to explain, without hesitation, why a beautiful, locally cut Christmas tree is sent to Boston from your area every year. We each felt that the time spent in this hotel bar at least equaled, if not surpassed, the enjoyment that we experienced in Goodies. I can see why so many of the locals stop in on those long winter evenings to enjoy your surroundings. In addition, Shauna is great company herself.
I am also sure that your firm has some sort of recognition program for exceptional employees and I would humbly suggest that all three be recognized for their dedicated and exceptional service. Staying in your hotel and being able to interact with such people allows us to have the most of our time in your friendly and your beautiful part of the world.
I hope to return to Sydney in the next few months and, if so, then there is no question as to where I would want to stay again. Best wishes to you and to your continued success."
T. Crowe
Boston, MA
"This is the first time I have attended a meeting at Cambridge Suites Sydney, even though I have planned 3 prior events here. The staff has been attentive, pleasant and quick to respond to our needs, especially the last minute ones... In the business of community pharmacy, we understand how important customer service is. Customer Service is what gives your business the edge over the competition, and Cambridge Suites Sydney has that edge."
S. Varner Watt, Coordinator, Pharmacy Innovation
Pharmasave Atlantic
"Once again, Cambridge Suites Sydney has been represented by exemplary staff dedicated to providing high quality service to its customers, and I want to thank you once again for making my business trip to the Cape Breton area worry free and pleasurable."
L. Chisholm, Children's Ombudsman
Office of the Ombudsman
"(We) would like to thank you for making our stay at your hotel so very enjoyable and memorable, so very much that I could not let another day go by without sending the enclosed letter to the Tourism Industry Association of Nova Scotia."
T. & B. McKernan
To: Tourism Industry Association of Nova Scotia
Re: Nova Scotia Pineapple Awards for Hospitality
"Although the above awards ask to cast your vote for an individual person, my request would be that the committee would count my vote for 'Cambridge Suites Hotel, Sydney, Nova Scotia'. After spending five days at the hotel, it is impossible to single out one person, and I would like to tell you just a few of our many experiences. From the afternoon of July 11, 2002, when we arrived at the hotel, the reception staff went our of their way to find times of services at local churches, directions to car washes, etc… all the time with friendly and smiling faces. The (porter) attendant who washed under our car when he saw that the car wash did not get off the mud, the room attendant who knocked on the door before she left for the day to see if I needed anything and if I was feeling better (as I was not feeling well that morning), the maintenance man who went beyond the call of duty to help my husband with the room keys, the servers at Trio Restaurant both morning and evening who always went the extra mile to make sure you had the right paper, the water for your medicine, to making sure they had freshly picked strawberries. The excellent chef who knew our love for Rack of Lamb and made sure that your plate was a showpiece and the taste was so very pleasing to your palate. All of the above services were administered by staff who showed pride in their work and admiration for the company they work for and it certainly was passed on to each and every person they have the pleasure of serving. I am sure you will now understand why I would like to nominate, 'Cambridge Suites Hotel, Sydney' for the above (Pineapple Award of Hospitality) award."
T. & B. McKernan
Nepean, Ontario
"I was at your hotel last Wednesday night and woke up to a blizzard on Thursday morning and therefore ended up doing business from my room that day. Thank God I was staying at your hotel and not the normal one room units most hotels have to offer. I was able to use my lap top to get online in my room, and was on the phone and also sending and receiving faxes that day, so even though the roads were closed it was business as usual for me. I have been staying at your hotel since we expanded our business to Cape Breton in 1997, and I must say that of all the places I stay in Nova Scotia, I enjoy staying at the Cambridge most of all. The suites are large and always clean, many of your staff have been with you since I started staying there and are always friendly and willing to help in any way. Of course it also helps that you have the best restaurant in town "Trio" just off the lobby, where the food is great and once again so are the staff. Thank you for looking after me and others from our company that have frequented your hotel for the past seven years, and I look forward to being back at the Cambridge Suites in the very near future."
D. Cail, President
Quality Concrete Limited
"I am writing to compliment the Cambridge Suites Management and Staff on the exemplary service they offered during my recent stay. Having been previously employed as a sales manager who traveled throughout Canada, I have had extensive experience with the hospitality industry across the country. I have found few, if any, that could compete with the calibre of the product and people I encountered at the Cambridge Suites Sydney. My stay at the Cambridge Suites Sydney was a extended one, unfortunately at a time of family crisis. Circumstances also necessitated that I operate my business from a suite on-site. The Cambridge Staff went well beyond the expected norms to assist me with any and all difficulties and to make my stay comfortable. They, in fact, were perceived more as friends or extended family, rather than hotel employees by the end of my reservation. Even my patients, who had been re-directed to our office within the Cambridge Suites Sydney, commented on the friendly nature of the staff who had assisted them or offered directions. The Cambridge made, what should have been, a very difficult time, so much easier. The staff of Trio, also deserve commendation for the consistently high quality of both food and service. It is no surprise that Trio is seen as "The" Restaurant in Sydney. Once again, I would like to compliment the Cambridge Suites on their operation and on a job well done. Personally, thank the staff for their support and assistance."
O. MacDonald, M.Sc.Aud. (C)
Marco Hearing Health Centre
"I am writing to convey to you, and your staff, our sincere appreciation of the kindness and excellent service we have received at this hotel. Eunice and I have been registered with you for more than a month now, and throughout that time we have had many opportunities to realize just what a delightful hotel you operate. In fact, as we have stayed in hotels in many countries, I am safe in saying the Cambridge Suites Sydney has the nicest, and most efficient, staff we have encountered. I was pleased to say as much last week when I had to address the graduation ceremony of our Youth Tourism Internship Program in Inverness."
H. J. Harker, LLD
President & Vice Chancellor
"How the time has passed ! It is now very close to 15 years that I have been staying at the "Suites" in Sydney. I can remember when the building was being built. I also remember meeting you when the doors first opened and you were welcoming the first customers. A lot has changed since then with updates and constant improvements to the building. However , something has not changed , and that is the excellent service you provide to your customers. That applies to your entire staff ! Always willing to help , no matter how busy , no matter what time of day or night , and no matter what department. More important to me is the home away from home Cambridge Suites has become. Most of us who frequent the hotel travel for a living. I can't tell you what a relief it is for me to come off the road to a second home. A familiar face asking about my family erases the weariness of the road quickly. This is why I have kept coming back for 15 years."
P. Graham
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